Ever felt reduced productivity while doing monotonous tasks manually? Business process management, or BPM, automates repetitive tasks, manages fundamental processing, and successfully handles process logic. As a result, the global BPM market will grow by $4.78 billion by 2026.
The critical BPM services examples are employee onboarding, expense management, account management, invoice management, compliance management, etc. Let us know all about BPM programs, the much-needed change that matters, and the key factors indicating successful BPM programs.
Features of the BPM program
Before jumping to the success of the BPM program, it is essential to know the key features:
- Process performance metrics to make it easy for the decision-makers to identify areas for improvement.
- Managing the performance of a large user base for ensuring scalability in business processes.
- Reporting and analytics tools.
- Dashboards and active monitoring tools for business health and instant visibility into the system.
- Quick integration with the other methods like webhooks, API support, etc.
- Single sign-on for multiple devices.
- In-house administration controls adjust tasks, forms, etc.
- Dedicated mobile support.
- Role-defined access control for improved controls and information protection.
- Form-builder, drag-and-drop form designer for customer data management and customized settings.
- Electronic forms for enhanced speed and information accuracy.
- Visual interface.
- Personalized alerts and notifications.
- Dedicated workflow automation.
10 Factors Indicating a Successful BPM Program
The main factors that hint at the successful BPM program are:
- Center of Expertise (CoE): It is one of the essential BPM success factors. It establishes the standards for knowledge sharing and consistent models. The CoE consists of project support, initiative support, enterprise training, techniques, methodologies, tools, etc.
- Commitment to other departments: BPMs live project based on a commitment to training, education, communication, marketing, and collaboration will be only successful.
- Governance framework: The process governance framework checks the performance management and prioritizes the process change programs based on the defined architecture. Hence, both BPM and governance frameworks are necessary.
- Comprehensive methodology: It is essential to follow a complete method that implements a broad set of capabilities, process redesign methodology, and enterprise-wide architecture on one page.
- Commitment to foundational principles: The key success criteria of a BPM as a professional discipline tool aligns with the company’s foundational principles. These companies remain passionate and diligent about their use at all times.
- Consistent business process architecture: A poor process architecture can fail any BPM program. Hence, businesses need to have an interconnected and hierarchical business processes map.
- Satisfying stakeholder requirements: BPM program must optimize the performance and downstream problems while satisfying the stakeholder requirements. It is all about balancing their needs and process optimization, a crucial challenge for BPM.
- Alignment of actions and capabilities: BPM program must make a sense between the different activities and abilities based on performance and strategies.
- Traceability of business performance: All the strategic goals and business performance parameters should remain traceable. The process hierarchy can define the reporting structure.
- Business performance improvement and sustainability: The BPM program should be thought of as more than a “nice-to-have capability.” Successful BPM teams always keep the BPM focused on business performance and sustainability at the core of their functioning.
Wrapping Up
With more than 96% of companies having documented processes in 2015, businesses have realized the need to automate repetitive tasks. However, companies need to understand that BPM is focused on continuous tasks and shouldn’t be left after the implementation like other tasks.
Hence, factors like integration, process improvements, tools, process management, advocacy, leadership, etc., can hint at the success of BPM for any organization.